Privacy Policy for DW Plumbing Services

Effective Date: 26.08.2025

1. Introduction

We (“we,” “us,” “our”) are committed to respecting and protecting your privacy when you use our website, dw-plumbingservices.co.uk (“Website”) or engage with us for services. This Privacy Policy explains how and why we collect, use, and protect your personal data under applicable UK regulations: the UK GDPR (via the Data Protection Act 2018) and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

DW Plumbing Services (trading as D.W. Property Specialists Limited) is the data controller responsible for your information.

3. Types of Data We Collect

We may collect and process the following personal data:

  • Contact Data: Name, address, email, telephone number—provided when you contact us or request services.

  • Service Usage Data: Information related to your service requests such as job details, property address, and communication history.

  • Technical & Usage Data: IP address, browser type, device information, pages visited, and cookies—collected automatically when you visit our Website.

4. How We Collect Data

  • Voluntarily Provided: When you contact us via phone, email, or online forms.

  • Automatically Collected: Through cookies and web analytics when you visit our site.

  • From Third Parties: Only if shared by you—for instance, via referrals or recommendations.

5. Purposes & Legal Bases for Processing

We process your personal data for the following purposes:

  • To Provide Services: Schedule, deliver, and manage plumbing or contracting services (legal basis: contractual necessity).

  • To Communicate: Respond to inquiries, send service confirmations or follow-ups (legal basis: legitimate interest).

  • To Improve Our Website & Services: Analyze website use and performance (legal basis: legitimate interest, sometimes with your consent).

  • To Comply with Legal Obligations: For billing, insurance, or preventing fraud (legal basis: legal obligation or legitimate interest).

  • To Send Marketing Communications: With your explicit consent, we may send you news or offers via email or SMS. You can withdraw this at any time.

6. How We Share Your Data

We do not sell or rent your personal information. We may share it with:

  • Service Providers: For hosting, analytics, or email—only under confidentiality agreements.

  • Legal or Regulatory Authorities: Where required by law.

  • Business Transfers: In the event of a sale or merger, relevant data may transfer under this policy.

7. Cookies & Tracking Technologies

We use cookies to enhance website functionality and analyze usage. Non-essential cookies are applied only with your consent. You can manage your preferences via your browser settings. For detailed info, refer to our Cookie Policy (if separate) or a cookie section on the site.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purpose it was collected for (e.g., service delivery or appointment management).

  • Comply with legal, accounting, or reporting obligations.

When no longer needed, data is anonymised or securely deleted.

9. Your Data Rights

Under UK GDPR, you have the following rights:

  • Access: Request copies of your data.

  • Rectification: Correct inaccurate or incomplete information.

  • Erasure: Delete your data in certain circumstances.

  • Restriction: Limit how we process your data.

  • Portability: Receive your data in a structured format.

  • Withdrawal of Consent: If you previously consented, you can withdraw that consent anytime.

  • Object to Processing: Object to processing based on our legitimate interest.

To exercise your rights, contact us using the details in Section 12. We may require verification and, if required, a small fee (typically up to £10).

10. Security of Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or damage. While we strive to secure your data, no internet transmission can be fully guaranteed.

11. Third-Party Links

Our Website may link to external sites beyond our control. We encourage you to review their privacy policies; we are not responsible for their content or practices.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in business or legal requirements. The new version will be posted here with a revised effective date. Continued use of our Website signifies acceptance of changes.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need further information, please contact us:

DW Plumbing Services (D.W. Property Specialists Limited)
Address: Suite 4B, Ashford House, Beaufort Court, Sir Thomas Longley Rd, Rochester, ME2 4FA
Phone: 01634 553696
Website: www.dw-plumbingservices.co.uk

 

Cookie Policy for DW Plumbing Services

Effective Date: 26.08.2025

This Cookie Policy explains how DW Plumbing Services (D.W. Property Specialists Limited) uses cookies and similar technologies when you visit our website www.dw-plumbingservices.co.uk (“Website”).

By using our Website, you consent to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help the site function properly, improve user experience, and provide analytical information to the site owner.

2. Types of Cookies We Use

(a) Strictly Necessary Cookies

These cookies are essential for the operation of our Website. They enable you to use features such as navigating pages and accessing secure areas. Without them, the site may not function correctly.

(b) Performance & Analytics Cookies

We use cookies such as Google Analytics to understand how visitors use our Website. These cookies collect information like:

  • Pages visited

  • Time spent on the site

  • Browser type and device

This information is anonymised and helps us improve our Website.

(c) Functional Cookies

These cookies allow our Website to remember your preferences (such as language or region) to enhance your experience.

(d) Targeting & Advertising Cookies (if applicable)

If used, these cookies track browsing habits and may deliver relevant adverts. Currently, we do not use targeted advertising cookies on our Website.

3. Third-Party Cookies

Some cookies may be set by third-party services embedded on our Website (such as Google Maps, YouTube, or analytics tools). We do not control these cookies, and you should check the respective providers’ privacy/cookie policies for details.

4. How Long Cookies Stay on Your Device

  • Session cookies: Temporary; deleted once you close your browser.

  • Persistent cookies: Remain on your device for a set period or until deleted manually.

5. How to Manage or Disable Cookies

You can control and manage cookies through your browser settings. Most browsers let you:

  • Block all cookies

  • Accept only first-party cookies

  • Delete existing cookies

To learn more, visit:

Note: If you block cookies, some features of our Website may not work properly.

6. Updates to This Cookie Policy

We may update this Cookie Policy occasionally to reflect changes in technology, law, or our services. Any changes will be posted here with a revised effective date.

7. Contact Us

If you have questions about our use of cookies, please contact:

DW Plumbing Services (D.W. Property Specialists Limited)
Suite 4B, Ashford House, Beaufort Court,
Sir Thomas Longley Rd, Rochester, ME2 4FA
Phone: 01634 553696
Website: www.dw-plumbingservices.co.uk